Job Description:

• Provide both standard and non-standard technical support to end-users.
• Troubleshoot and resolve hardware and software issues based on established procedures.
• Assist in training end-users on hardware, software, and new applications.
• Support testing, documentation, and rollout of new systems or devices.
• Maintain accurate documentation of technical issues and resolutions.
• Collaborate with vendors, users, and internal IT teams to ensure issue resolution.
• Ensure operational integrity during system changes or corrective actions.
• Work closely with IT Operations Lead to develop and maintain service standards.
• Perform tasks independently or as part of a team with minimal supervision.
• Carry out additional duties as assigned to support business goals.

Requirement:

• Min. D3 in Computer Science, IT, or related field.
• At least 2 years as IT Support, preferably in retail industry.
• Basic knowledge of network (LAN/WAN/SDWAN/VPN), server (Linux/Windows), IT security, and email systems.
• Familiar with Fortinet, Cisco, ARUBA, Active Directory, and file/printer sharing.
• Hands-on experience with office devices (PC, laptop, printer, CCTV, access door).
• Experience with retail devices (POS, digital scale, HHT) is a plus.
• Strong analytical and problem-solving skills.
• Able to understand technical documentation.
• Willing to travel and work independently.
• Domicile in Surabaya area.

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